This Privacy Policy describes how Suksiri consulting d.o.o. (“we”, “our”, or “us”) collects, uses, and protects your personal data when you visit www.hotel-terra.hr (the “Website”) and use our accommodation services at Hotel Terra.
We are committed to protecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Croatian laws.
DATA CONTROLLER
The data controller is:
Suksiri consulting d.o.o.
Address: Lučićeva 19, 21000 Split, Croatia
Email: info@hotel-terra.hr
PERSONAL DATA WE COLLECT
We may collect and process the following personal data:
- Identification data: name, surname, nationality, date of birth, identification document data (e.g., ID or passport number) – required by law for accommodation registration.
- Contact data: email address, phone number, home address.
- Booking data: reservation details, arrival and departure dates, preferences.
- Payment data: payment method, billing address (we do not store card details).
- Website usage data: IP address, browser type, pages visited (collected through cookies and analytics tools).
LEGAL BASIS FOR PROCESSING
We process your personal data based on:
- Performance of a contract (Article 6(1)(b) GDPR) — to provide accommodation services.
- Compliance with legal obligations (Article 6(1)(c) GDPR) — to comply with Croatian hospitality and tax laws.
- Legitimate interests (Article 6(1)(f) GDPR) — to improve our services and ensure website security.
- Consent (Article 6(1)(a) GDPR) — for optional communications (e.g., marketing).
HOW WE USE YOUR DATA
We use your data to:
- Process and manage bookings.
- Register guests as required by law (e.g., eVisitor system).
- Provide customer service.
- Communicate important information (e.g., booking confirmations).
- Comply with legal obligations.
- Improve our website and services.
SHARING OF DATA
We may share your data with:
- Authorities: for legal compliance (e.g., tourist boards, tax authorities).
- Service providers: who help us operate our website, booking, and payment systems (bound by confidentiality agreements).
- We do not sell or rent your personal data to third parties.
DATA RETENTION
We retain your data:
- As long as necessary to fulfill the purposes described above.
- For legal requirements (e.g., records required by tax or hospitality laws — typically 10 years).
YOUR RIGHTS
Under GDPR, you have the right to:
- Access your data.
- Request rectification of incorrect data.
- Request erasure of your data (where applicable).
- Object to or restrict processing.
- Data portability.
- Lodge a complaint with a supervisory authority (Croatian Personal Data Protection Agency – AZOP).
DATA SECURITY
We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
COOKIES
Our Website uses cookies and similar technologies to enhance user experience, analyze website traffic, and provide certain functionalities.
What are cookies?
Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They help the website recognize your device and remember information about your visit (e.g., preferred language, login status).
Types of cookies we use:
- Necessary cookies: Essential for the functioning of our Website (e.g., to enable navigation or secure access to areas requiring login). These cookies do not require consent.
- Functional cookies: Remember your preferences (e.g., language settings) to improve user experience.
- Analytical cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics). Data collected is aggregated and anonymous.
- Marketing cookies: (if used) Track your visit to provide relevant advertisements on other sites. We will always request your consent for these.
Cookie consent
When you first visit our Website, a cookie banner will inform you about the use of cookies and ask for your consent for optional cookies (e.g., analytical or marketing). You can change or withdraw your consent at any time through our cookie settings or your browser settings.
How to control cookies
Most web browsers allow you to control cookies through their settings, including blocking or deleting them. Please note that disabling necessary cookies may affect the functionality of our Website.
For more details on managing cookies, see www.allaboutcookies.org.
CONTACT
For any questions regarding this Privacy Policy or your data:
Suksiri consulting d.o.o.
Lučićeva 19, 21000 Split, Croatia
Email: info@hotel-terra.hr
Effective date: 1 June, 2025.